- Adapting to the most demanding market requests.
- Managing a large numbers of customers/prospects, online and offline across multiple channels.
- Smart reporting functionality, with immediate access for every interaction.
- Integration of all service channels (mail, chat, SMS, apps, telephone, video call) and social networks (Facebook, Twitter, Telegram, among others) in a single CRM solution.
EPIRON OMNI-CHANNEL TOOL OFFERS THE FOLLOWING OPTIONS FOR INTEGRATION AND USE:
A SIGNIFICANT STEP TOWARDS SUPPORTING AND DELIVERING SOLUTIONS 3.0
Continuous extension of the information on customer-brand communication:
- NO LIMITS
- NO RESTRICTIONS
- CONTROLLED USE
- TWO WAY
- Recruitment profile
- Job description
- Social Media Blog
- Social Media Call
- Management model
- Social Media Channel Support
- Workforce Management
- Continuous Improvement process
- Community Management Team
- Social Media Manager