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ONE CONVERSATION, THOUSANDS OF SOLUTIONS

 

 

 

  • Adapting to the most demanding market requests.
  • Managing a large numbers of customers/prospects, online and offline across multiple channels.
  • Smart reporting functionality, with immediate access for every interaction.
  • Integration of all service channels (mail, chat, SMS, apps, telephone, video call) and social networks (Facebook, Twitter, Telegram, among others) in a single CRM solution.
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EPIRON OMNI-CHANNEL TOOL OFFERS THE FOLLOWING OPTIONS FOR INTEGRATION AND USE:

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A SIGNIFICANT STEP TOWARDS SUPPORTING AND DELIVERING SOLUTIONS 3.0

Continuous extension of the information on customer-brand communication:

 

  • NO LIMITS
  • NO RESTRICTIONS
  • CONTROLLED USE
  • TWO WAY
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Agents can simultaneously manage conversations with different companies integrating own and third-party channels.

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It allows different service centres to be integrated on the same platform to interact with customers through different channels engaged in a single conversation.

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It establishes a new two-way channel between the brand and the customer, without limits or restrictions.

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An expanded range of metrics of assorted types of information about conversations, customers, management times and channels.

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It allows the management of incoming and outgoing messages via the channels available to the customer.

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Adapting and evolving with the changes of the channels.

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CERTIFIED MANAGEMENT

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  • Recruitment profile
  • Job description
  • Qualifications
  • Attrition
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  • EPIRON
  • Social Media Blog
  • Social Media Call
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  • Management model
  • Social Media Channel Support
  • Quality
  • Satisfaction
  • Workforce Management
  • Reporting
  • Continuous Improvement process
  • Community Management Team
  • Social Media Manager